Shipping policy

Shipping Policy

Last Updated: [2026.4.13]

Thank you for choosing KONBRIT MACHINE for your commercial food machinery needs. This Shipping Policy outlines the terms and conditions for the delivery of products purchased from our Shopify store (the "Site").

1. Shipping Methods & Transit Times

We ship globally via reliable international freight forwarders and logistics partners. For our commercial food machinery (including dumpling machines, samosa machines, and related equipment), shipping options and estimated transit times are as follows:

Standard Sea Freight (for bulk orders): Estimated 25-45 business days from the date of shipment, depending on the destination port and customs clearance.
Express Air Freight (for urgent orders): Estimated 7-15 business days from the date of shipment, door-to-door service available for most regions.
Local Courier (for spare parts): Estimated 3-10 business days for domestic orders, 5-15 business days for international orders.

Please note: Transit times are estimates only and do not include processing time (see Section 2). Delays may occur due to customs clearance, port congestion, weather, or other unforeseen circumstances beyond our control.

2. Order Processing Time

All orders are subject to verification and processing before shipment.

Standard processing time: 3-7 business days from the date of order confirmation and full payment receipt.
Customized machinery orders: Processing time may extend to 7-15 business days, depending on the complexity of customization.
We will notify you via email once your order has been shipped, along with a tracking number (if applicable) and shipment details.

3. Shipping Costs

Shipping costs are calculated based on:

Product weight, dimensions, and value
Destination country/region
Selected shipping method
Any applicable insurance, customs duties, or taxes

All shipping costs are displayed at checkout before you complete your purchase. For large machinery orders, we may provide a customized shipping quote upon request.

4. Customs, Duties & Taxes

For international orders, the recipient is responsible for all customs duties, import taxes, brokerage fees, and other charges levied by the destination country's customs authority. These charges are not included in the product price or shipping cost.

We are not liable for any delays, additional costs, or seizure of goods due to customs clearance issues.
We will provide all required commercial invoices and export documents to assist with customs clearance.
Please contact your local customs office for more information on import regulations and applicable fees.

5. Delivery & Inspection

Upon delivery, please inspect the packaging and product immediately for any damage, loss, or defects.
If you notice any damage or discrepancy, please refuse delivery, notify the carrier immediately, and contact us at [your support email] within 48 hours of delivery.
We will not be liable for damage reported after 48 hours of delivery, or for damage caused by improper handling, installation, or use after delivery.
For commercial machinery, we recommend professional on-site installation and inspection by a qualified technician.

6. Shipping Address

We only ship to the address provided at checkout. Please ensure your shipping address is accurate and complete. We are not responsible for delays, lost shipments, or additional costs due to incorrect or incomplete address information provided by the customer.

7. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time, without prior notice. Changes will be effective immediately upon posting on the Site. Your continued use of the Site and purchase of products after changes are posted constitutes your acceptance of the revised policy.